Terms & Conditions

Last updated: 8 August 2026

1. Who you are contracting with

Any work commissioned through this website is provided by Aurea Intelligence Ltd, company number 17373910, registered office 14 Inkerman Street, Bacup, Lancashire, OL13 9JD. These terms apply to every engagement unless we have signed a separate written agreement with you, in which case that agreement takes precedence over anything here that conflicts with it.

2. What we provide

We provide software development and related technical services, namely:

• custom software builds and internal business systems;
• SaaS product builds;
• websites and booking systems;
• legacy rescue work and fixed-fee code audits;
• systems and API integration;
• managed support, monitoring and hosting arrangements.

What is not included unless we agree it in writing and price it: third-party licence and subscription fees, domain and certificate costs, paid stock imagery, ongoing content updates, staff training beyond the handover session, and support for systems we did not build. We do not provide legal, accounting or regulatory advice, and nothing on this website is such advice.

3. How work is commissioned

The enquiry form, email and phone are ways of starting a conversation. Nothing on this website is an offer capable of acceptance, and submitting the form does not create a contract or oblige you to anything.

The sequence is: you contact us → we hold a scoping call → we send a written proposal setting out the scope, the fee, the assumptions and the timescale → you accept it in writing (email is enough). The contract is formed when we confirm receipt of your written acceptance. No payment is taken through this website.

4. Prices and quotes

The "from" figures shown on this website are indicative starting points for planning, not offers. Your actual price is the one in your written proposal. Once issued, a proposal stands for 30 days, after which we may re-quote.

Fees are fixed for the scope described in the proposal. Work you ask for that falls outside that scope is quoted separately and only begins once you approve it in writing. Prices are quoted in pounds sterling. We are not currently VAT-registered; if that changes, VAT will be shown separately on invoices and we will tell you before it affects an existing quote.

5. Payment

Unless your proposal says otherwise:

• project work is invoiced 40% on acceptance and 60% on delivery;
• fixed-fee audits are invoiced in full on delivery of the report;
• managed support is invoiced monthly in advance.

Invoices are payable within 14 days by bank transfer or card. We may charge statutory interest and compensation on late commercial payments under the Late Payment of Commercial Debts (Interest) Act 1998, and we may pause work on an overdue account after giving you 7 days' written notice.

6. Delivery and your part in it

We deliver to the timescale in the proposal, working from the date we receive everything we need to start. What we need from you is listed in the proposal, and typically includes access to relevant systems, a single named decision-maker, content, and review feedback within agreed windows.

If material we need arrives late, or feedback is delayed, the timescale moves by at least the length of that delay. Where a delay is ours, we will tell you as soon as we know, explain why, and agree a revised date with you. Deadlines are not "of the essence" unless the proposal expressly says so.

7. Cancellation and cooling-off

If you are a consumer (contracting outside a business), you have the right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel within 14 days of the contract being formed, without giving a reason. Tell us by email at [email protected] and we will refund you within 14 days of being told. If you asked us in writing to begin work during the cooling-off period, you remain liable for the value of the work actually done up to the point you cancel.

If you are a business, either of us may cancel project work on 14 days' written notice. You pay for work completed and for third-party costs already committed on your behalf; nothing further is owed. Managed support agreements roll monthly and either side may end them on 30 days' written notice, with no exit fee.

8. Refunds and putting things right

Under the Consumer Rights Act 2015, services supplied to consumers must be carried out with reasonable care and skill. If we have not done that, tell us and we will re-perform the affected work at no cost. Where re-performance is impossible or we cannot do it in a reasonable time, you are entitled to an appropriate price reduction, which we will pay to the original payment method within 14 days of agreeing it.

Deposits are refundable in full if we cancel, or if we have not started work. Where work has begun, we refund the unused balance after deducting time already spent and committed third-party costs. We apply the same approach to business clients as a matter of practice.

9. Intellectual property

We write code into your repository, under your account, from day one. Legal ownership of the bespoke code and deliverables we produce for you transfers to you on receipt of full payment; until then you have a licence to use them for evaluation and testing only.

Open-source components and third-party libraries stay under their own licences, which we will list on handover. We keep ownership of our own pre-existing tools, templates and general know-how, and grant you a perpetual, non-exclusive licence to use them as embedded in your deliverables. Anything you give us — content, data, trade marks — stays yours, and you confirm you have the right to give it to us.

10. Confidentiality and data

Both sides keep the other's confidential information confidential and use it only for the engagement. Where we process personal data on your behalf, we do so on your documented instructions under Article 28 of the UK GDPR, and we will sign a data processing agreement if you need one. How we handle personal data as a controller is set out in our Privacy Policy.

11. Limitation of liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited. Nothing in them affects a consumer's statutory rights.

Subject to that, our total liability arising out of an engagement is limited to the total fees you have paid us under it, and we are not liable for loss of profit, loss of business, loss of anticipated savings, or loss or corruption of data where you have not kept a working backup. We are not liable for failures caused by third-party services outside our control, or by changes made to a system by someone other than us after handover.

12. If something goes wrong

Raise it with us first: email [email protected] with what has happened and what you want done about it. We will acknowledge within 3 working days and give a substantive response within 14 days. If that does not settle it, both sides agree to attempt mediation through a recognised UK provider before starting court proceedings. Nothing here stops either of us going to court, and it does not affect a consumer's right to bring a claim.

13. Governing law and jurisdiction

These terms and any dispute arising out of them are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you are a consumer resident elsewhere in the UK, you may also bring proceedings in the courts of the part of the UK where you live.

14. General

If any clause is found unenforceable, the rest stays in force. Failing to enforce a term is not a waiver of it. Nobody other than you and us has any right to enforce these terms. We may update these terms from time to time; the version that applies to your engagement is the one published when your proposal was accepted, and it is dated at the top of this page.